How to Handle Angry Customers/Difficult People

This seminar is presented by Cindy Merzon, Associate Director of CSUMB SBDC. It will be very interactive and you will learn to distinguish among six kinds of customer behavior, know about words to use and avoid and body language to help you identify the specific parts that can cause unproductive interactions for you

How to Handle Angry Customers/Diffic...

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Date and Time

Thursday Oct 27, 2016
8:00 AM - 10:00 AM PDT

Thursday, October 27, 2016
8:00 AM - 10:00 AM

Location

San Benito County Chamber of Commerce
243 Sixth Street, Suite 100

Fees/Admission

$35 for Members
$45 for Non-members

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Printed courtesy of www.sanbenitocountychamber.com/ – Contact the San Benito County Chamber of Commerce for more information.
243 Sixth Street, Suite 100, Hollister, CA 95023-3988 – (831) 637-5315 – ceo@sanbenitocountychamber.com